Before dispatching your goods to your doorstep, our Kiwi Chemist Team will inspect and cross-check that your items area all ready to go! This is to ensure that you will receive all your ordered products and they are in mint condition
Each order placed will be promptly delivered to you within the same day depending on your delivery options. In cases where the goods are not delivered or there are discrepancies in the delivery, feel free to contact us at Customer Support.
You will then receive an email notifying you on your success in placing an order. It will also contain details on how to track your order. Your order will be shipped to the address that you have provided upon checkout.
Delivery rates differ based on your delivery options. Your shipping fee will be clearly indicated at the time of checkout. Free delivery will be awarded if your purchase exceeds $49. A flat delivery fee of $6.99 will be incurred for orders under $49.
3 different types of delivery options are available
- 3km-3hours SAME Day Delivery – Place your order between 9am-4pm (weekdays) and choose this option if you want your items to be delivered to you within 3 hours! (Available for **selected Auckland region only; flat rate of $7.99)
- Standard Shipping (for region out of Auckland) – Depending on your region, once your items have been collected by our designated courier, the delivery time within New Zealand is 3-5 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
- International shipping – Please refer to the section below
$35 is an indicitive price to ship, some heavy items do cost more, if this is the case we will email you and ask if you would like to pay for the additional shipping or a refund on your order
The processing time for orders is 3-5 business days. After that, delivery time varies internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
You can track the status of your order upon receiving your tracking number. We at Kiwi Chemist pledge to deliver your goods on time. However, we do not possess the ability to control external factors such as the traffic and the weather. If there is a delay in delivery due to these unforeseen circumstances, we will be sure to inform you as soon as possible. Kiwi Chemist does not provide any refunds at the moment.